Shipping policy
Shipping Policy
storiary.co | Last updated: 2025
By placing an order on Storiary, you agree to the shipping terms below.
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
You will receive a confirmation email with tracking information once your order has been shipped. Processing times may be extended during high-demand periods, promotions, or holidays — we will communicate any significant delays.
2. Shipping Times
Estimated delivery times begin from the date of shipment, not the date of purchase.
| Destination | Estimated Delivery |
|---|---|
| Domestic (United States) | 3–7 business days |
| International | 7–21 business days |
These are estimates only and are not guaranteed. Storiary is not responsible for delays caused by carriers, customs, weather, holidays, or any other circumstances outside our control.
3. Shipping Carriers
We ship via major carriers including USPS, UPS, FedEx, and DHL. The carrier assigned to your order depends on your location, order size, and shipping method selected at checkout.
4. Tracking Your Order
Once your order ships, you will receive an email with your tracking number. Use it to monitor your shipment directly on the carrier's website.
If you have not received a tracking email within 5 business days of your order confirmation, contact us at contact@storiary.co before assuming the package is lost.
5. Address Accuracy
You are solely responsible for providing a complete and accurate shipping address. The full address is displayed for review on the checkout confirmation screen before payment is processed. By placing your order, you confirm all information is correct.
We cannot modify addresses after an order has been placed and processed. Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for refund or free reshipping. If the package is returned to us, you may pay a reshipping fee to receive your order.
6. Failed Deliveries & Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, refusal by the recipient, or an undeliverable address:
- We will notify you by email
- You may choose to pay a reshipping fee to have the order sent again
- If no response is received within 14 days, the order may be forfeited without refund
7. Lost Packages
A package is considered lost only when officially confirmed by the carrier — meaning no delivery scan after:
- 15 business days past the expected delivery date (domestic)
- 30 business days past the expected delivery date (international)
If your package meets this criteria, contact us at contact@storiary.co within 20 business days of the expected delivery date with your order number and tracking number. We will open an official trace with the carrier.
If the carrier confirms the loss, we will issue a replacement or refund at our discretion.
Claims submitted after 20 business days will not be accepted under any circumstances.
8. Delivered But Not Received
If the carrier's tracking confirms delivery, the order is considered fulfilled. We do not issue refunds or replacements for packages marked as delivered, including cases where the customer reports not receiving them.
If you believe your package was stolen after delivery, we recommend filing a report with your local law enforcement and contacting the carrier directly.
9. Damaged Packages
If your order arrives visibly damaged, contact us at contact@storiary.co within 48 hours of delivery. Include:
- Your order number
- Clear photos of the damaged item
- Clear photos of the original packaging
Claims submitted after 48 hours may not be accepted. We will work with the carrier to resolve confirmed damage cases.
10. International Shipping
International customers are responsible for all customs duties, import taxes, and fees imposed by their country. These charges are not included in the order total or shipping cost and are collected by the destination country's customs authority.
We are not responsible for delays caused by customs processing. We do not falsify customs declarations or mark orders as "gifts" to avoid duties — requests to do so will not be honored.
11. Digital Products
Digital products have no shipping. Delivery is completed electronically once the download link is sent or access is granted. For full details, refer to our Return & Refund Policy.
12. Contact
Email: contact@storiary.co Response time: 24–48 business hours Escalation: Supervisor review within 72 hours if unresolved