Contact information
storiary.co | Last updated: 2025
Get in Touch
We're here to help. Reach out through the channel that best fits your need and our team will get back to you as quickly as possible.
General Support & Orders: contact@storiary.co
This is our primary support channel. Use it for questions about orders, shipping, returns, refunds, and any other inquiries.
Response Times
| Request Type | Response Time |
|---|---|
| General inquiries | 24–48 business hours |
| Order issues & disputes | 24–48 business hours |
| Escalations & complaints | Up to 72 business hours |
We respond Monday through Friday. Emails received on weekends or holidays will be answered on the next business day.
Before You Contact Us
To help us resolve your issue faster, please have the following ready:
- Your order number
- The email address used at checkout
- A clear description of your issue
- Photos if your inquiry involves a damaged or incorrect item
Escalations
If your issue has not been resolved within 48 hours, reply to your original email thread to request a supervisor review. Escalations are handled within 72 hours.
Legal & Disputes
For formal disputes, please contact us at contact@storiary.co before initiating any chargeback or legal action. Per our Terms of Service, a mandatory 14-day direct resolution attempt is required before any escalation.