Refund policy

Return & Refund Policy storiary.co | Last updated: 2025

By completing a purchase on Storiary, you agree to all terms below.

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1. Returns & Refunds

Returns are accepted within 30 days of the confirmed delivery date. To be eligible, all of the following must be met:

• Item is unused, unaltered, and in original factory condition
• Original packaging is intact, sealed, and undamaged
• Proof of purchase is provided
• A Return Merchandise Authorization (RMA) number was requested and approved before sending the item back

Items sent back without an approved RMA will be refused and returned at your expense.

Return shipping is the customer's responsibility unless the return is due to our error or a confirmed manufacturer defect. We are not responsible for returns lost in transit — use a trackable service. Original shipping fees are non-refundable.

Refund Processing Times

Partial Refunds

A partial refund may be issued (at our sole discretion) in the following cases:

• Item returned with signs of use, missing parts, or damaged packaging — deduction of 15–50%
• Item returned between 31–45 days of delivery — 20% restocking fee applies
• Item returned without original packaging — deduction of up to 25%

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2. Non-Returnable Items — No Exceptions

The following are strictly final sale and non-refundable once delivered or fulfilled:

• All digital products (downloads, licenses, activation keys, PDFs, subscriptions, credentials, software)
• Items marked "Final Sale" or "Non-Refundable" on the product page
• Items purchased at a discounted price, including promotional sales, sitewide discounts, coupon codes, flash sales, or clearance pricing — all discounted purchases are considered Final Sale
• Personalized or custom-made items
• Gift cards and store credits
• Personal hygiene items (if opened or used)
• Perishable goods (food, flowers, consumables)

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3. Digital Products

All digital sales are final. No exceptions.

Once a download link is sent, access is granted, or credentials are delivered, the transaction is complete and non-refundable — regardless of whether the product was opened, used, or downloaded.

Every digital product on Storiary is clearly identified as digital in the following places before purchase:

• Product title (labeled "[DIGITAL]" or "DOWNLOAD")
• Product description (first paragraph explicitly states no physical item is shipped)
• Checkout page (disclosure shown before payment)
• Order confirmation email

Claiming you believed the product was physical is not accepted as grounds for a refund. We retain screenshots of all listings, checkout pages, and confirmation emails as evidence.

Refunds on digital products are only considered in these three cases:

• The delivery link expired or was never received — must be reported within 48 hours of purchase
• The downloaded file is provably corrupt and we cannot provide a working replacement
• The same product was purchased twice by accident within 24 hours — one order refunded

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4. Shipping & Lost Packages

Delivered Orders

If the carrier's tracking confirms delivery, the order is considered fulfilled. We do not issue refunds or replacements for packages marked as delivered, including cases where the customer claims not to have received them.

Lost Packages

A package is considered lost only when the carrier officially confirms it — meaning no delivery scan after:

• 15 business days past the expected delivery date (domestic)
• 30 business days past the expected delivery date (international)

To open a lost package claim, contact contact@storiary.co within 20 business days of the expected delivery date with your order number and tracking number. We will open an official trace with the carrier. If confirmed lost, we will issue a replacement or refund at our discretion.

Claims submitted after 20 business days will not be accepted under any circumstances.

Stolen Packages

We are not responsible for packages stolen after delivery (porch piracy). If the carrier confirms delivery, the order is fulfilled.

Damaged Packages

If your order arrived damaged, contact us within 48 hours of delivery with photos of the item and packaging. Claims submitted after this window may not be accepted.

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5. Address Errors & Delivery Failures

You are solely responsible for the accuracy of your shipping address. The full address is displayed for review on the checkout confirmation screen before payment. By placing your order, you confirm all information is correct.

We cannot modify addresses after an order has been placed and processed.

If a chargeback is filed due to an address error provided by the customer, we will contest it using the address confirmed at checkout.

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6. Chargebacks & Payment Disputes

Contact support@storiary.co before filing a dispute with your bank. Most issues are resolved within 24–48 hours. Chargebacks cause unnecessary delays for both parties.

What Happens When a Chargeback Is Filed

We actively contest every chargeback where the order was fulfilled according to our policies. Evidence submitted to the bank includes:

• Order confirmation with timestamp, IP address, and session data
• Customer's acceptance of these terms at checkout
• Carrier tracking with delivery confirmation and GPS data (where available)
• Full communication history between customer and support
• Digital delivery log (IP, timestamp, download confirmation)
• Archived product listing showing accurate descriptions and disclosures

Valid Dispute Reasons

• Unauthorized transaction (confirmed identity theft)
• Package lost and officially confirmed by the carrier
• Item received is significantly different from the description
• Billing error — incorrect amount charged
• Order never fulfilled and no response from our support team

Disputes We Contest as Fraudulent

• Buyer's remorse after delivery
• "I forgot I placed this order"
• Digital product downloaded or accessed — refund requested after the fact
• Package confirmed delivered — customer claims non-receipt
• Wrong address provided by the customer resulted in non-delivery
• Product clearly disclosed as digital — customer claims it was physical
• Refund requested for a discounted or promotional item — all such purchases are considered Final Sale and are not eligible for return or refund

Consequences of a Fraudulent Chargeback

Filing a false or abusive chargeback may result in:

• Permanent ban from Storiary and all associated accounts
• Cancellation of all pending orders without refund
• Reporting to fraud prevention networks (Stripe Radar, Signifyd, etc.)
• Civil legal action for recovery of the order value plus chargeback fees ($15–$100 per dispute)
• Reporting to the card network's fraud division

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7. Limitation of Liability

Storiary's total liability for any claim is limited to the amount paid for that specific order. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or loss of data.

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8. Dispute Resolution

Any dispute arising from a purchase on storiary.co will go through a mandatory 14-day direct resolution attempt before any escalation. If unresolved, disputes are subject to binding individual arbitration under the American Arbitration Association (AAA) Consumer Arbitration Rules. Class action lawsuits are expressly waived.

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9. Policy Updates

We reserve the right to update this policy at any time. Changes take effect immediately upon posting. Continued use of storiary.co constitutes acceptance of the updated terms.

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Contact

Email: contact@storiary.co | Response time: 24–48 business hours | Escalation: Supervisor review within 72 hours if unresolved